About Us
Our Mission
In today’s competitive office technology landscape, it’s critical to provide world-class, and exceptional aftermarket support. In many cases, field service operations and supply fulfillment are the profit engines for a company. With over 40 years of experience in executive field service roles, I provide consultancy services to innovate, improve, and excel your customer service operations. After all, it shouldn’t be a customer service department, but rather a customer retention department.
Our Expertise
At Field Management Consulting, our mission is to help streamline field service operations for businesses of all sizes. We aim to enhance efficiency, reduce costs, and improve customer satisfaction through innovative solutions.
Our Services
At Field Management Consulting, we offer a range of expertise designed to optimize your field service management processes. From scheduling and dispatching to real-time tracking, our solutions are built to improve productivity.
Additional Services
We understand the importance of personalized support in fostering organizational growth and development. To address this need, we offer tailored organization-wide coaching programs designed to empower professionals at all levels:
- Executive Coaching: Tailored guidance and strategic advice for senior leaders, enabling them to navigate challenges and enhance their leadership impact.
- Leadership Development: Personalized mentoring to help your staff refine and advance their leadership skills, preparing them to excel in their roles.
- Management Coaching: Focused support for frontline team members transitioning from individual contributors to effective team leaders. This program emphasizes building the skills needed to achieve results through collaboration while elevating the overall team experience.
These services are designed to empower professionals to reach their full potential and achieve lasting success.
Customer-Centric Approach
At Field Management Consulting, we are deeply committed to placing our clients' satisfaction at the heart of everything we do. We understand that each client has unique challenges, goals, and aspirations, which is why we take a personalized approach to delivering solutions. Our mission is to provide innovative and forward-thinking strategies designed to drive measurable results that align with and support their long-term objectives. By combining industry expertise, cutting-edge methodologies, and a collaborative partnership, we empower our clients to overcome obstacles, seize opportunities, and achieve sustainable success in their endeavors.
About Me
My Story
Hi, I’m Felix Villanueva. My professional journey began over 40 years ago as a field service technician in the bustling streets of New York City. Since then, I’ve had the privilege of climbing the corporate ladder, holding various executive roles in some of the world’s leading organizations.
Throughout my career, I’ve discovered a profound passion for fostering leadership in others and driving excellence within my teams. By focusing on performance optimization and efficiency, I’ve helped individuals and organizations unlock their full potential.
I believe that strong leadership not only inspires growth but also transforms challenges into opportunities. Whether mentoring emerging leaders or guiding seasoned professionals, I strive to leave a lasting impact on those with whom I work.
What really drives me is helping people grow into great leaders. I’ve always believed that when we invest in others and build strong, efficient teams, incredible things happen. Whether it’s mentoring someone new to leadership or helping seasoned professionals reach the next level, I love being part of that process.
Leadership is about more than titles—it’s about inspiring growth, embracing challenges, and creating opportunities for success. That’s what I’m all about, and it’s a journey I’m passionate about sharing with others.